Privacy Policy

At Cicatrissim, your privacy and the protection of your personal data are extremely important to us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or purchase our products.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Personal identification: Name, email address, phone number, shipping and billing address

  • Order information: Products purchased, purchase history, payment method (note: we do not store your card details)

  • Account data: Login information if you create an account

  • Communication data: Messages exchanged with our customer service

  • Device and usage data: IP address, browser type, pages visited, time spent on the site

We collect this information when you:

  • Visit or browse our website

  • Make a purchase

  • Subscribe to our newsletter

  • Contact our customer service

  • Fill out forms on the site

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support and respond to inquiries

  • Send order updates, confirmations, and tracking information

  • Send promotional offers (only if you’ve opted in)

  • Improve our website and customer experience

  • Prevent fraud and ensure the security of our platform

3. Sharing Your Information

We may share your information only when necessary and with:

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Shipping companies (to deliver your orders)

  • Marketing platforms (only if you have opted in to receive promotions)

  • Legal authorities, if required by law or to protect our rights

We never sell your personal data to third parties.

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and personalize content.

You may disable cookies in your browser settings; however, this may affect your ability to use certain features of the site.

5. Data Security

We implement appropriate technical and organizational measures to safeguard your personal data. While no system is 100% secure, we strive to protect your information using industry-standard practices.

6. Your Rights

Depending on your location, you may have the right to:

  • Access and review your personal data

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • File a complaint with a data protection authority

To exercise any of these rights, please contact us at: [Insert contact email]

7. Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the updated date.